General support inquiry
Complete all requested information in the supplied specific support form. You can use this form for your support inquiry. Your complete and detailedinformation allows us to analyze any failure fast and targeted. You will be contacted by our support team in return.
Send your product along with a copy of your invoice and customer number, completed RMA form and your support number securely stored and with to b-plus. Attach your RMA number clearly visible outside to your package.
General RMA-Form: RMA-Form (51.46 kB)
Product specific support for
If your Smart_X product shouldn't work properly, please read the relevant product documentation (manual etc.) as well as the warranty conditions. Please check with your documents, if your problem is described in there. You receive the latest Product Discs for our Smart_X series at our Downloadpool.
If you need technical support our support team is available in two steps:
Please send us a detailed description of the failure via Fax (+49 991 27 03 02 99) or E-Mail (
Therefor give all information, that is requested in the product related support form. You can use this form as template for your support inquiry. Your complete and exact information allows us a quick and orientated troubleshooting. You will be contacted by our support team in return.
Get further Documents on the product page of Smart_X.
If the troubleshooting by our support team does not lead to success, please inquire a RMA-Number. Please return your product together with this number to our technical support team.
Send your product along with a copy of your invoice and customer number, completed RMA form and your support number securely packed to b-plus. Attach your RMA number clearly visible outside to your package.
Packaging of this product should be protected from damages or other influcences like humidity or similar. Electrical Components have to be packaged professionally and according to the ESD directives (ESD norm IEC/TS61340-5-1 Electrostatics). Components that are not packed correctly have to be returned to you at your own expense. Please note that deliveries without RMA number can't be processed due to system reasons and have to be rejected. Freight collect packages can not be accepted.