RMA request

Using the RMA process b-plus products can be returned for being repaired, checked or upgraded. With the following form you can request a RMA number, with which the further processing can be followed up quickly and transparently.

Send your product along with a copy of the invoice and customer number, completed RMA form and your support number (if available), securely packed and sufficiently franked to b-plus. Please attach the RMA number clearly visible on the outside of the package.

The packaging should protect the product from mechanical damage and weather influences. Electronic components should be packed properly and in accordance with the ESD directives (ESD standard IEC / TS61340-5-1 Electrostatics). b-plus reserves the right to return improperly packaged products at customer expense. Submissions without RMA number can neither be assigned nor be processed in the ERP system.

Return and disposal of b-plus hardware

Electrical / electronic equipment

Protecting the environment and health is an important part of b-plus Group's corporate policy.

The WEEE Directive 2012/19/EU also regulates the sale, as well as the return and proper disposal of waste electrical and electronic equipment within the European economic area. In addition, the crossed-out waste bin on our products indicates, that they do not belong in household waste.

After separation, all used electrical and electronic equipment must be sent to a collection for recycling.
These can contain hazardous components and can harm the environment as well as health if disposed of improperly.
Separation will ensure proper treatment and recovery or reuse in accordance with existing legislation.

In the European currency area, the manufacturer or the distributor is responsible for taking back and disposing of waste electrical equipment.

If you wish to dispose of a device, please contact us directly. Use the RMA form for this purpose.
Recycling is carried out properly and is free of charge for you within the European economic area.

Used batteries

As a user, you are responsible for removing batteries from the equipment - if applicable - and deleting personal data before returning the equipment.
Please note that you are legally obliged to return used batteries if you have removed them by yourself. Depending on the country-specific regulations, you may dispose of used batteries at appropriate locations.

For technical reasons, batteries and rechargeable batteries may be permanently installed in some devices and cannot simply be removed by the user. In the case of recycling, removal by our specialist staff is guaranteed.

It is forbidden to dispose of batteries and rechargeable batteries in unsorted waste!
All batteries and rechargeable batteries are additionally marked with chemical symbols of the respective hazardous substances. Batteries containing more than 0.0005% by mass of mercury, more than 0.002% by mass of cadmium or more than 0.004% by mass of lead, marked with the chemical symbols of the metals (Cd for cadmium, Pb for lead, Hg for mercury).

Used batteries may contain hazardous substances that can adversely affect the environment or health if they are not stored and disposed of properly. They also contain recyclable raw materials that are of great importance.
Therefore, the separation and recycling of spent batteries is of particular importance for the environment.