RMA request

Using the RMA process b-plus products can be returned for being repaired, checked or upgraded. With the following form you can request a RMA number, with which the further processing can be followed up quickly and transparently.

Send your product along with a copy of the invoice and customer number, completed RMA form and your support number (if available), securely packed and sufficiently franked to b-plus. Please attach the RMA number clearly visible on the outside of the package.

The packaging should protect the product from mechanical damage and weather influences. Electronic components should be packed properly and in accordance with the ESD directives (ESD standard IEC / TS61340-5-1 Electrostatics). b-plus reserves the right to return improperly packaged products at customer expense. Submissions without RMA number can neither be assigned nor be processed in the ERP system.